Terms of service
Last updated: May 1, 2026
DIA Shop operates this store and website, including all related information, content, features, tools, products and services (the “Services”). The Services are powered by Shopify, which enables us to provide you with a secure and reliable shopping experience.
These Terms of Service set out your rights and responsibilities when using the Services. Please read them carefully before using the website.
By accessing or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use the Services.
1. Access and Use
You must be at least 18 years of age to use this website or have permission from a parent or guardian. You agree to provide accurate, current and complete information when using the Services.
You are responsible for maintaining the confidentiality of your account details and for all activity under your account.
2. Products and Services
We aim to ensure that all product descriptions, images and information are accurate. However, product appearance may vary depending on your device and settings.
We reserve the right to change or discontinue products at any time and to limit quantities where necessary.
3. Orders
When you place an order, you are making an offer to purchase. Orders are subject to acceptance by DIA Shop.
We reserve the right to refuse or cancel any order at our discretion. If we make changes to or cancel an order, we will attempt to notify you using the contact details provided.
4. Pricing and Payment
All prices are subject to change without notice. The price charged will be the price shown at the time of purchase.
Prices may not include delivery charges or applicable taxes, which will be added at checkout where relevant.
You agree to provide accurate payment and account information and confirm that you are authorised to use the payment method provided.
5. Shipping and Delivery
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by delivery carriers or circumstances outside our control.
Risk of loss passes to you once goods have been dispatched.
6. Returns and Refunds
Returns are handled in accordance with our Return and Refund Policy. Please refer to that page for full details.
7. DIA Membership
DIA membership is subject to separate terms and conditions. Member benefits, including discounts, may apply to selected products and services.
8. Intellectual Property
All content on this website, including text, images, branding and design, is owned by or licensed to DIA Shop and is protected by intellectual property laws.
You may use the website for personal, non-commercial use only. You must not reproduce, distribute or use any content without permission.
9. Third-Party Services and Links
The Services may include links to third-party websites or tools. We are not responsible for the content, accuracy or practices of third-party services.
Use of third-party services is at your own risk.
10. Relationship with Shopify
The DIA Shop is powered by Shopify. All purchases are made directly with DIA Shop. Shopify is not responsible for any aspect of transactions between you and DIA Shop.
11. Privacy
Your personal data is handled in accordance with our Privacy Policy and, where applicable, Shopify’s Privacy Policy.
12. Prohibited Use
You agree not to use the Services for unlawful purposes or in a way that may harm the website, its users or its functionality.
13. Liability
To the fullest extent permitted by law, DIA Shop is not liable for any indirect, incidental or consequential damages arising from the use of the Services or products purchased through the Services.
All products and services are provided “as is” without warranties, except as required by law.
14. Changes to Terms
We may update these Terms from time to time. Continued use of the Services indicates acceptance of any changes.
15. Governing Law
These Terms are governed by the laws of England and Wales.
16. Contact
If you have any questions about these Terms, please contact:
Driving Instructors Association
11 Gleneagles Court
Crawley
RH10 6AD
United Kingdom
Email: help@driving.org